Any or all items from your online order (excluding bespoke items) that you wish to return must be received by Josephine Ellen Interiors within a period of 14 calendar days of the received delivery date. We cannot accept returns after this period.
Returned products MUST be in the new condition as supplied, unused, unwashed and include all the original packaging and garment tags still attached. We do not accept any items with any indication that it was used. In such cases the item(s) will be returned to the purchaser and no refund will be issued and additional delivery fees may be charged.
To return goods please include the original receipt (or receipts if multiple deliveries) and please state which item is being returned and reason for returning/exchange. For advice on exchanges please get in touch.
Goods are returned to Josephine Ellen Interiors at your own expense and risk. We recommend that you send the returns by recorded delivery.
Josephine Ellen Interiors
Old Station Yard
07837 479 209